Visitors to our websites
When someone visits www.londonreuse.org we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Where we may collect personal information from you
We may collect and process the following personal information about you:
- Information that you provide if you telephone our re-use hotline
- Information that you provide if you donate resources via this website
- Information that you provide if you buy items from this website
- Information that you provide if you subscribe to a newsletter via this website
We collect the following information about you:
- Contact information
- Details of your transactions with the London Re-use Network
- Entitlement to discounts
Optional information we may collect includes:
- Generic income levels
How we will use personal information about you
Information that you provide to us will be used to process donations of resources, sales of items or to respond to a query as part of the normal business activities of London Re-use Limited. This information may also be used to provide occasional emails giving updates on the activities of the London Re-use Network.
Information may also be used to assess customer satisfaction with our services and improve our communications.
Access to your personal information and correction of inaccuracies
You have the right to request a copy of the personal information we hold about you. Please send your request to the Head of Corporate Services at the address below.
Head of Corporate Services
London Re-use Network
28 Charles Square
London N1 6HT
You may also ask us to correct or remove information that you think is inaccurate. You can do this by contacting the Head of Corporate Services.
Security of card payment transactions
We use a third party payment service to process card payment transactions. The organisation that provides this service fully complies with the Payment Card Industry Data Security Standards. For more information, please use the link below:
When we provide services, we want to make them easy to use, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- Enabling a service to recognise your device so you do not have to give the same information several times during one task.
- Recognising that you may already have given a username and password so you do not need to do it for every web page requested.
- Measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them using the following link:
The table below lists the cookies that we use, their purpose and where to get more information about them.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
|Click here for an overview of privacy at Google|
This cookie is used to allow the website to remember who you are as you move from page to page whilst browsing the website. This is achieved by assigning a unique ID number to you each time you visit the site. The ID number is anonymous and is not recorded by us - it is only used for the duration of your visit and is destroyed when you close your browser.
Examples of how we use this cookie are:
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Links to other websites
This website contains links to other websites that have their own privacy policies. We do not accept responsibility or liability for those policies or for the content of any linked website.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 26th April 2012.